Frequently Asked Questions

LaunderStation is a place where you can launder and dry clean your clothes. We can satisfy all your garment needs. We offer Launder & Fold, Launder & Hang Dry, and Launder & Press/Dry Clean. We can do slight repairs for buttons, Zippers and torn fabric. Typically, our agent picks-up the dirty clothes from your location and delivers them clean back to you.
We don’t launder sleeping bags, area rugs, cushions and pillows, sofa covers, commercial linens and curtains. Furthermore, we can’t accept clothes that have bodily fluids from a human or pet, moisture and dampness, any excessive pet hair, mildew, bedbugs, and any oils or chemical residue. Also, we refuse to take wedding dresses, costumes, shoes and hats, purses, handbags and animal fur products.
Our Launder & Hang Dry service will cover this. Afler the cycle with the rest of the Launder & Fold, Launder & Press/Dry Clean clothes will be air-dried and returned to you folded. This service is different from our Launder & Press/Dry, where items, such as shirts are laundered and press/dry cleaned and returned on a hanger. Launder & Hang Dry clothes are not pressed after drying, only folded. Delicates for air-drying, or Hang-Dry will be handled professionally, separately hung to dry after launder and folded before delivery.
All delicates and undergarments including polyester and spandex.
We offer zipper and button repairs as well as some sewing for minor fabric tears. Turnaround time for repairs can take a week or so. Zippers and clasps could cost around 100 S.A.R., while fabric tears and re-hems could be around 40 S.A.R.
We send leather garments to one of our expert partners. Turnaround can be about ten days. Starts at around 220 S.A.R.
This can be done by visiting our website, or by downloading our app.
Our agent will come at the agreed time and pick-up your clothes in one of our bags. There will be an appropriate bag or bags, since you will have said in advance which of our services you desire. The bags will have a barcode. These bags will be for Launder & Fold, Launder & Press/Dry Clean, and Launder & Hang Dry for delicates. The clothes will then be delivered laundered and folded as soon as possible. Typically, our agent will text you when he/she is on their way. We ask that you place items for Launder & Press/Dry Clean in a white bag, items for Launder & Fold as well as Launder & Hang Dry in a sky blue bag. You will be provided with two different bags.
The garments are reviewed by our quality control team. While in our care, the clothes are inspected at least twice. If you find a stain that has eluded us, we will give you a free laundrying. We work with partners that we trust who must meet a certain quality standard.
We always use medium heat for drying. We always separate colours from whites, or lights and darks. We use cold water when required. We strive to follow the recommended practice for each load.
Yes, we charge by the piece for items such as a bathmat, 2O S.A.R., a comforter or duvet 100S.A.R., duvet cover 50 S.A.R., and sheets and tablecloths are by the kilo. We charge separately because such items need laundrying and drying separate from the rest of your order. Of course, if there are no above mentioned items in your bag, it is charged normally by the kilo.
Our minimum order is 150 S.A.R. This excludes pickup and delivery charges. We may accept orders under 150 S.A.R., however, those orders will have to pay the difference.
All delicates and undergarments and all polyester and spandex.
Of course! By all means, feel free to donate your old clothes to us, and we will ensure that it reaches someone in need.
This can be done by visiting our website, calling or emailing us or checking out our app.
Our agent will come at the agreed time and pickup your clothes in one of our bags. There will be an appropriate bag or bags, since you will have said in advance which of our services you desire. The bags will either have your info or it will have a barcode. These bags will be for Laundry & Fold, Dry Clean/Launder & Press, and Hang-Dry for delicates. The clothes will be then delivered laundryed and folded as soon as possible. Typically, our agent will text you when he/she are ontheir way. Our agent will also text when on the way to make a delivery on the agreed-upon day.

We ask that you place items for Dry-Cleaning in a black bag, items for Hang-Dry in a blue bag and items for regular Laundry & Fold in a green bag. The agent will provide you with two different sizes of the bags to suit your needs. If you can, sort out the clothes in a pile of basket for speedy pickup by the agent into the appropriately sized bag. The agent can quickly explain what goes in each bag.
Indeed, our driver will give you one of three bags, or all three, depending on your needs.
You don’t need to tell the driver or agent about them, our partners are very good at what they do. However, we cannot guarantee that all stains will be eliminated and reserve the right to refuse certain stains like oil, for example.
Launder Repeat is designed for frequent users. Customers pay a fixed rate monthly or annually and enjoy Launder & Fold services. Simply fill your bag and let us do the rest. Pick-up and delivery included a fixed rate.
Our bags can hold up-to 18 kilos and that’s about three cycles or loads.
This can be done on your profile using our platform.
LaunderStation will give you 10 S.A.R. AND 20 S.A.R to every friend you refer to us once they complete their first transaction.
You can view your order history in your account using our platform.
You can update your cleaning and delivery preferences under Preferences in My Account.
Any wool or silk or natural fabrics. Jackets, coats and some uniforms should be dry cleaned.
We always use medium heat for drying. We always separate colours from whites, or lights and darks. We use cold water when required. We strive to follow the recommended practice for each load.
Yes, we charge by the piece for items such as a bathmat, 2O S.A.R. and sheets and tablecloths are by kilo. We charge separately because such items need laundering and drying separate from the rest of your order. Of course, if there are no above mentioned items in your bag, it is charged normally by kilo.
Our minimum order is 50 S.A.R. This excludes pick-up and delivery charges.
We use environmentally friendly biodegradable detergents. If you have allergies, let us know.
The Service Fee is 30 S.A.R.
Only for Laundry & Fold, we can do a 1 day delivery. The best we can do for Dry-Cleaning is 2 days for Rush Delivery. Each Rush Delivery is 25 S.A.R extra.
Immediately upon pickup by the driver. See our pricing page.
Via our app, by using your credit card or MADA debit card. For peace of mind and to save money, we encourage all customers to enroll in monthly or annual plans.
All Rush Deliveries have a fee of 25 S.A.R. Any change of pickup day incurs a 10 S.A.R. fee.
Subscription can be cancelled through Preference Settings via app.
Cancelling can be done by emailing or calling us. You can also change the settings in your account and save your changes. If you don't cancel, your subscription will renew monthly. There are no refunds for canceled plans.
This can be done by email, or phone call.
Launder Go is a plan for unlimited free pick-ups and deliveries. We will waive the Service Fee on every order.
It is 60 S.A.R/month if paid monthly. 50 S.A.R/month when subscribed for one year. That means you will save 10 S.A.R each month. But if you take Launder Go annual subscription, it will cost 500 S.A.R that means you will save two month’s cost.
Indeed. LaunderStation Go works with all LaunderStation’s products including Launder & Fold and Launder & Hang-Dry.
Affirmative. You will just be charged the 25 S.A.R. Rush Service Fee, but the 30 S.A.R. Service Fee will be waived.
It is a method of cleaning with safe chemicals using no water.
Dry-Cleaning is cleaning clothes with safe chemicals using no water.
Launder Drop is a service whereby we deal with someone other than you in your absence. That person can be your maid, valet, concierge, servant or butler. The exchange can happen anywhere, not necessarily your house. There is some extra paperwork to set this service up.
LaunderStation is a place where you can launder and dry clean your clothes. We can satisfy all your garment needs. We offer Launder & Fold, Launder & Hang Dry, and Launder & Press/Dry Clean. We can do slight repairs for buttons, Zippers and torn fabric. Typically, our agent picks-up the dirty clothes from your location and delivers them clean back to you.
We don’t launder sleeping bags, area rugs, cushions and pillows, sofa covers, commercial linens and curtains. Furthermore, we can’t accept clothes that have bodily fluids from a human or pet, moisture and dampness, any excessive pet hair, mildew, bedbugs, and any oils or chemical residue. Also, we refuse to take wedding dresses, costumes, shoes and hats, purses, handbags and animal fur products.
We always use medium heat for drying. We always separate colours from whites, or lights and darks. We use cold water when required. We strive to follow the recommended practice for each load.
Yes, we charge by the piece for items such as a bathmat, 2O S.A.R. and sheets and tablecloths are by kilo. We charge separately because such items need laundering and drying separate from the rest of your order. Of course, if there are no above mentioned items in your bag, it is charged normally by kilo.
Our minimum order is 50 S.A.R. This excludes pick-up and delivery charges.
We use environmentally friendly biodegradable detergents. If you have allergies, let us know.
Our Launder & Hang Dry service will cover this. Afler the cycle with the rest of the Launder & Fold, Launder & Press/Dry Clean clothes will be air-dried and returned to you folded. This service is different from our Launder & Press/Dry, where items, such as shirts are laundered and press/dry cleaned and returned on a hanger. Launder & Hang Dry clothes are not pressed after drying, only folded. Delicates for air-drying, or Hang-Dry will be handled professionally, separately hung to dry after launder and folded before delivery.
All delicates and undergarments including polyester and spandex.
We offer zipper and button repairs as well as some sewing for minor fabric tears. Turnaround time for repairs can take a week or so. Zippers and clasps could cost around 100 S.A.R., while fabric tears and re-hems could be around 40 S.A.R.
We send leather garments to one of our expert partners. Turnaround can be about ten days. Starts at around 220 S.A.R.
This can be done by visiting our website, or by downloading our app.
Our agent will come at the agreed time and pick-up your clothes in one of our bags. There will be an appropriate bag or bags, since you will have said in advance which of our services you desire. The bags will have a barcode. These bags will be for Launder & Fold, Launder & Press/Dry Clean, and Launder & Hang Dry for delicates. The clothes will then be delivered laundered and folded as soon as possible. Typically, our agent will text you when he/she is on their way. We ask that you place items for Launder & Press/Dry Clean in a white bag, items for Launder & Fold as well as Launder & Hang Dry in a sky blue bag. You will be provided with two different bags.
Indeed, our driver will give you one of three bags, or all three, depending on your needs.
The Service Fee is 30 S.A.R.
Only for Laundry & Fold, we can do a 1 day delivery. The best we can do for Dry-Cleaning is 2 days for Rush Delivery. Each Rush Delivery is 25 S.A.R extra.
You don’t need to tell the driver or agent about them, our partners are very good at what they do. However, we cannot guarantee that all stains will be eliminated and reserve the right to refuse certain stains like oil, for example.
Immediately upon pickup by the driver. See our pricing page.
Via our app, by using your credit card or MADA debit card. For peace of mind and to save money, we encourage all customers to enroll in monthly or annual plans.
Launder Repeat is designed for frequent users. Customers pay a fixed rate monthly or annually and enjoy Launder & Fold services. Simply fill your bag and let us do the rest. Pick-up and delivery included a fixed rate.
Subscription can be cancelled through Preference Settings via app.
Our bags can hold up-to 18 kilos and that’s about three cycles or loads.
All Rush Deliveries have a fee of 25 S.A.R. Any change of pickup day incurs a 10 S.A.R. fee.
Launder Go is a plan for unlimited free pick-ups and deliveries. We will waive the Service Fee on every order.
It is 60 S.A.R/month if paid monthly. 50 S.A.R/month when subscribed for one year. That means you will save 10 S.A.R each month. But if you take Launder Go annual subscription, it will cost 500 S.A.R that means you will save two month’s cost.
Indeed. LaunderStation Go works with all LaunderStation’s products including Launder & Fold and Launder & Hang-Dry.
Affirmative. You will just be charged the 25 S.A.R. Rush Service Fee, but the 30 S.A.R. Service Fee will be waived.
Launder Drop is a service whereby we deal with someone other than you in your absence. That person can be your maid, valet, concierge, servant or butler. The exchange can happen anywhere, not necessarily your house. There is some extra paperwork to set this service up.
This can be done on your profile using our platform.
LaunderStation will give you 10 S.A.R. AND 20 S.A.R to every friend you refer to us once they complete their first transaction.
You can view your order history in your account using our platform.
You can update your cleaning and delivery preferences under Preferences in My Account.
Any wool or silk or natural fabrics. Jackets, coats and some uniforms should be dry cleaned.
Dry-Cleaning is cleaning clothes with safe chemicals using no water.
While we take great care, some damage may occur to clothes with sequins and ornaments. We may ask for your approval before proceeding, which may delay delivery time.