Terms & Conditions

Read more about LaunderStation’s Terms and Conditions

privacy policy

Terms and conditions

16 October, 2020

LaunderStation LaunderStation permits users who use the service to obtain laundry services through its website and apps. LaunderStation LLC provides the customer with a convenient method of delivering requests to the laundry stations that are provided by our website in a given geographical area. The function of this site is to provide an easy and simple service to the customer that is hassle-free and to connect consumers, whether members or first-time users with laundry services in their area. The website is designed to be a full-platform commercial website for providing laundry requests via the Internet. LaunderStation does not purchase, interfere in, nor tamper with in any way with the individual cleaning folding and ironing of clothes; what this platform offers online to the customer is merely to seek and find local service providers online, and they, in turn, deliver the required laundry service on demand, with the option for pick-up or delivery to a given address. LaunderStation independently verifies service providers to ensure that a certain standard is adhered to; and repeated poor laundry service from a service provider in any geographical area shall be deleted from the list of laundry service providers on our website. LaunderStation will try its utmost to guarantee three things: first, a general compliance to certain standards by the service providers, as expected by the customers of LaunderStation; second, a timely delivery of the laundry to the customers; and third, a transparent mechanism for dealing and processing customer complaints and a promise that every complaint will be addressed to the satisfaction of the customer The service provider, under contract with LaunderStation, will take all necessary measures and provisions to meet the delivery on time; nevertheless, the delivery time could be influenced by circumstances beyond its control and therefore delivery may be delayed. Again, LaunderStation shall endeavor to reduce anxiety and stress by providing an adequate platform to process all complaints and delivery discrepancies, as well as matters of quality control. All laundry cleaning and delivery is the responsibility of the service provider accepting the order on our behalf; the service provider will take all possible measures to meet the demand. LaunderStation and its service providers are not liable for independently verifying the authenticity of a given address and therefore shall not be held liable for any wrong address. When you choose a service from our list of local service providers, you can submit your order by clicking on the “Place Order” button. Note, well that it is important you go over the information you provided and correct any errors before proceeding with the “Execute Request” button, because once you do, this the order is processed and cannot be changed. Upon receipt of this application, LaunderStation will start processing the application and we will send a notification confirming that your request has been received and sent to the service provider. In the rare case of a service provider refusing the order, we will be notified and if no suitable replacement options are available in a timely manner, we will refund the order and give the customer a coupon for a free load usable anytime in the year. While every effort is made to guarantee that prices match with the description of the workload, we reserve the right to cancel any order that is based on false information. While using the services, a member of first- time user accepts and confirms that the information provided is correct; wherever and whenever such information is requested by LaunderStation; and the Customer alone is therefore responsible for any losses or dissatisfaction in any way , shape or form that may arise from either insufficient information or missing information.

LaunderStation, for its part, guarantees that all personal data and banking info of any of its customers shall not be shared or given to any third party for the purposes of data collection in any circumstance. Members and customers shall not use foul language directed at LaunderStation or any of its service providers, and if so, shall be terminated immediately. Therefore, no member or customer shall use racist, immoral, or threatening language at anytime to anyone. All records and documents procured using LaunderStation services are Privacy to user consent and the customer will be held responsible for any material, written or otherwise. All comments shall be based on a direct relationship with LaunderStation. Therefore, the customer that has made the comment in our comments section must be the one that has experienced the service directly through one of our providers. LaunderStation is under no obligation to accept any comments made by any customer. The reasons that LaunderStation will refuse to post such comments are; but not limited to; comments that have nothing to do with the laundry business, comments that are racist, that discriminate against any sex or religion or marital status or occupation, that are pornographic, or any kind of offensive hate speech. All comments are the property of LaunderStation forever and we, i.e., LaunderStation, reserve the Rights to dispose them as well. Never send any email information that is legally prohibited or spread unwanted messages such as malware or junk mail. We Never record any personal information belonging to others. No attempt is to be made to obtain unauthorized access to any computer system from the LaunderStation platform. All minors (persons under 18), in the place where they dwell must obtain a legal document from parents/guardians to use this site. If you are a minor, your parent/guardian must read and review this agreement before using the website. All material submitted to LaunderStation by the customer shall be considered non-confidential and impersonal if it is not strictly personal data that is protected under the Terms and Conditions as outlined above. LaunderStation shall therefore have no obligation with respect to non-personal data submitted. Therefore, we will have the freedom to copy, correct, embed and distribute or otherwise use such materials such as data, images, sounds and any text for all commercial and non-commercial actions. Violation of any legal obligation such as providing false information or impersonation is prohibited conduct. LaunderStation will cooperate to the fullest degree the law provides in assisting and sharing data on file with law enforcement agencies regarding any kind of prohibited behaviour in any of its forms as listed above. LaunderStation may temporarily suspend or stop the software platform at any time if a breach in security is detected. The customer is responsible for all actions, spoken or otherwise, enacted under the name “user”. Upon delivery of the service, the customer shall pay the proper fees as pre-ordered upon delivery of the products. Failing to do so will result in possible termination from the LaunderStation platform. When the customer submits an order, this represents an agreement between the customer and LaunderStation, and LaunderStation, in turn, through its service providers, promises to execute the order. Cash payment is not accepted to the service provider, only a debit/credit transaction can be enacted via the LaunderStation website. All charges will be displayed clearly in the order summary. All credit/debit card details and personally identifiable information will NOT be stored, sold, or rented to third parties.

These Terms and Conditions may be changed or updated periodically to guarantee certain requirements and standards. Therefore, the customer is encouraged to frequently visit these sections in order to be updated about the changes on the website. Changes will be effective from the day they are posted. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the KSA. The KSA is our country of domicile. Minors, as mentioned above, are not allowed to access this site directly. When you make a payment for our products using this site, the details you are asked to submit shall be provided directly to our payment provider via a secure connection. We accept online payments using Visa and MasterCard credit/debit in SAR. LaunderStation will NOT deal nor provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the laws of KSA. Refunds will be processed only through the original form of payment.

LaunderStation 4597Prince Faisal bin Fahd Rd. 88264 Al Khobar 34441 Kingdom of Saudi Arabia. Cell: +966558887325